The terms and conditions stipulated below apply to all bookings made with Governors Hotel Mukono. That is whether you book you at http://governorshotelltd.com (hotel website) or by telephone or otherwise. It is always important that you take a look at our set terms and conditions any time you think of making a reservation with us.
Governors Hotel Mukono reserves the right to amend its terms and conditions any time and that is why each time you plan to make a booking, you should cross-check in case of any updates. The terms and conditions applying to your booking will be those you find on the date of booking your accommodation with us.
To book a room with Governors Hotel, simply follow the set instructions on our website http://governorshotelltd.com or mobile site/app where applicable. You should be above 18 years to book with us unless you a guardian/parent is staying in the hotel facility too.
When you make a reservation, your contract will be with Governors Hotel which shall mean in these terms and conditions Governors Hotel Ltd (Management). Spa treatment, dinner bookings, etc can’t be guaranteed online. Any bookings that include dinners, we advise that you contact the hotel direct to reserve your slot before you complete your online reservation.
The price provided currently can’t be guaranteed should you not complete your reservation. All prices featured on Governors Hotel website/quoted by telephone/otherwise are provided subject to availability and Governors Hotel reserves the right to refuse any reservation for a good reason. Note, only adults above 18 can stay at the hotel unaccompanied.
Governors Hotel Mukono accepts payments by credit/debit and details should be provided to secure your booking. We accept American Express, MasterCard, Visa, and other forms for reservation. Ensure that the details of your booking are complete and accurate prior to confirming booking. The hotel won’t liable for any delay/non-performance in case incorrect information is provided.
Confirmation/acceptance of your booking will be done through email and it will be sent to the email address that you provide during the booking process. The contract between Governors Hotel for the provision of your room and any extra services added to your booking will be formed when you receive this email confirmation from our team.
In case you think there is a mistake in your booking/you require making any changes to the confirmed booking, feel free to reach out to our team for further discussion.
Governors Hotel provides a full range of packages and pricing. Our room prices do fluctuate depending on the demand and upon your reservation request; we shall provide you a total rate for the rooms and number of nights you have requested. The price you pay is the rate quoted to you during the reservation process.
Our room rates are set per room, per night and inclusive of VAT at the applicable price at the time of booking. In case the VAT rate changes between the date of your booking and the date of your stay, some adjustments can be made although the price you pay remains. We provide free stay in our family rooms for at least 2 kids-below 16 stay but they should be with 1 (one) full paying adult.
Meals and other additional services are excluded in the room price although it is possible to add them to your booking during the reservation process.
Advance purchase rates- advance purchase rates at Governors Hotel are available 7 (seven) days/more prior to the arrival date and should be fully prepaid at the time of reservation. Note, advance purchase rates are non-refundable and non-transferable. The debit/credit card used to reserve the advance purchase rate should be presented to our reception desk on arrival.
Our promotion and partnership rates may require a promotion code. Separate terms & conditions may also apply for this case. Promotion rates exclude any incidental charges that you may incur while staying in our premises. These may include use of bar/mini bar, external telephone bills from the rooms, etc.
In case there are major sporting events, conference, social events and exhibitions, some rates won’t be available. Some rates may apply to minimum length of your stay and all rates shall be subject to availability of rooms.
Our maximum room occupancy is 2 adults. Family rooms can accommodate up to 2 adults of 18 years and above and 2 children of 16 years. Kids of 16/17 years can be allowed to stay in separate rooms but the parent takes responsibility at all times while in their stay in the hotel. The maximum occupancy allocated to you must not be exceeded. Governors Hotel reserves the right to carry out checks on occupancy and compliance with its terms –occupancy isn’t transferable.
During reservation process, please ensure that you share with the hotel management if there is need for special facilities, especially if you are person with disabilities.
Flex rate room reservation may be cancelled before 1 pm Uganda (UG) time on the arrival date. Any cancellation made before 1 pm on the arrival day and you made advance payment using credit/debit card, you get full refund channeled to the same card.
Cancellation done after 1 pm inclusive of “no show” and you haven’t made payment for the room in advance, means, you will be charged a cancellation fee equivalent to 1 night’s total accommodation per room reserved and for any meals plus extras reserved for the first night of your stay.
In case you choose to shorten your stay at Governors Hotel, please let the reception team know the day you would like to check out.
At Governors Hotel, we are committed to delivering the best service right from the moment you decide to stay in our premises on business or leisure trip. Regardless of your booking criteria, we shall ensure that your booking experience is as quick as possible. Feel free to inquire if there are also some available discount offers for you enjoy.
Check-in and check-out may differ depending on certain factors. But ensure that you check-in at the right time and avoid late arrivals. Guests may vacate rooms by 12:00 noon on their day of departure unless otherwise.
Governors Hotel Mukono welcomes guests with a relaxed ambience and a dazzling array of amenities to suit your accommodation needs.